Privacy Policy

Air Comfort Guys (“[Company Legal Name]”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit aircomfortguys.ca (the “Site”) or contact us for services. By using our Site or submitting your information, you agree to the practices described in this policy.

1. Information we collect

Information you provide

When you fill out a form, request an estimate, or contact us, we may collect your name, phone number, email address, home or service address, and any details you choose to share about your project or service needs.

Information collected automatically

When you visit our Site, we may automatically collect certain information about your device and how you interact with the Site, including your IP address, browser type, the pages you view, and the site that referred you. We collect this using cookies and similar technologies (see Section 3).

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide estimates and services;
• Schedule appointments and communicate with you about your service;
• Send you updates, follow-ups, and — with your consent — promotional messages;
• Improve our Site, services, and customer experience;
• Comply with our legal obligations and protect our rights.

We do not sell your personal information.

3. Cookies & tracking technologies

Our Site uses cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, and measure the performance of our advertising. This may include analytics and advertising tools such as [Google Analytics] and the [Meta (Facebook) pixel]. You can control cookies through your browser settings; disabling them may affect how the Site functions.

4. How we share your information

We may share your information with:

• Service providers who help us operate our business and Site — for example, our CRM and website platform (GoHighLevel) and our communication and analytics providers — who may use it only to provide services to us;
• Professional advisors, or authorities, where necessary to comply with the law, respond to lawful requests, or protect our rights, property, or safety.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

5. Text messaging (SMS)

If you provide your phone number and consent to receive text messages, we may send you messages related to your inquiry, appointments, and service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Your consent to receive text messages is not a condition of purchase, and we do not share your mobile opt-in information with third parties for their marketing purposes.

6. Data retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, and comply with legal obligations. When it is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights & choices

Under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections, and withdraw your consent. To make a request, contact us using the details below. You can also unsubscribe from marketing emails using the link in those messages, or opt out of texts by replying STOP.

9. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information.

10. Children’s privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date shown at the top of this page. Your continued use of the Site after changes take effect means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out: